Refund & Returns Policy
We know lot of company make their policies long trying to hide things deep in their words! We’ll Keep it simple 🙂
At Dyota, we understand that buying fine jewelry online can be daunting, which is why we want to make the process as easy and risk-free as possible. We’re confident in the quality of our products and stand behind them, but we also want our customers to feel confident in their purchase.
That’s why we offer a hassle-free return and refund policy. If for any reason you’re not completely satisfied with your purchase, you can return it for a full refund or exchange within 30 days of delivery. We’ll even cover the cost of return shipping.
In the unlikely event that your item arrives damaged or defective, we’ll gladly replace it at no additional cost to you. And if you receive an item that’s not as described, we’ll work with you to make things right.
Please note that custom or personalized items are not eligible for return or exchange, as they are made specifically for you. However, we stand behind the quality of these items and will work with you to address any issues that arise.
We want every customer to have a positive experience with Dyota, and our return and refund policy is just one way we strive to achieve that. We’re committed to providing exceptional customer service and quality products, so you can shop with confidence.
Basically you can purchase anything risk free, you can return items for full refunds, exchange, or replacement within 30 day of the delivery excluding custom & personalized pieces. Feel free to reach out with any questions!