FAQs

Commonly Asked Questions About Dyota's Jewelry & Services

Diamonds are naturally occurring stones that are formed deep within the earth over millions of years. Moissanite, on the other hand, is a lab-grown gemstone that is created using advanced technology. While both are known for their brilliance and durability, moissanite is generally less expensive than diamonds.

To care for your diamond jewelry, it’s important to clean it regularly using a soft-bristled brush and mild soap and water. You should also avoid wearing your jewelry while doing household chores or engaging in physical activity. Finally, store your jewelry in a safe place when not in use. Please take a look at our Jewelry Care Page for More Info.

Yes, we offer customization options for many of our jewelry pieces. Simply contact our customer support team to discuss your options.

We offer free shipping on all domestic orders. We also have a 30-day full refund return policy for items in their original condition. Please refer to our Return & Refund Policy for more info.

You will receive a tracking number via email once your order has shipped. You can use this tracking number to monitor the status of your delivery. You can use our Tracking Order page or Google Your Tracking number to check updates on UPS, FexEx, or USPS Website.

OUR TRACKING ORDER PAGE

We accept a variety of payment methods, including all major credit cards, PayPal, and financing options.

You can determine your ring size by using a ring sizer tool or by visiting a local jeweler to have your finger measured. Please refer to our Ring Sizing Chart for more info. You may also search on other websites for more info.

We offer a one-year warranty on all of our jewelry purchases. This covers manufacturing defects and other issues that may arise. Please refer to our Terms & Conditions Page.

All orders Places [Monday-Friday Before 3PM EST] on Pre-Made Jewelry Pieces are typically process and shipped out the same day! Delivery within 1-3 Days!

Orders to make Jewelry pieces are processed within 5-8 Days as Dyota carefully designs and makes each piece perfectly. Therefor Order to Make Jewelry Ships out within 15 Days of Order!

We offer exchanges within 30 days of purchase for items in their original condition. Please refer to our Return & Refunds Page for more info.

Yes, we offer appraisals for all jewelry purchases. Our experts can help you even if you aren’t purchasing from us!! Contact our customer support team to learn more.

If your order has not yet shipped, you can cancel it by contacting our customer support team. If your order has already shipped, you will need to follow our return policy.

At Dyota, we believe that everyone deserves to own high-quality and beautiful jewelry without breaking the bank. We strive to offer our customers the best value for their money by carefully sourcing our materials, optimizing our manufacturing processes, and minimizing overhead costs. Our commitment to ethical and sustainable practices also allows us to keep our prices competitive while ensuring that our jewelry meets the highest standards of quality. We take pride in our ability to offer affordable luxury without sacrificing on design, craftsmanship, or customer service. So rest assured that you can trust Dyota’s prices and the quality of our products.

Feel free to read Our Story to learn more about our value!

Yes, we offer a price matching guarantee to ensure you get the best value for your money. If you find an identical product with a lower price from a competitor, we’ll match the price and give you an additional discount of 5% on Top.

Take a look at Dyota’s Price Matching Guarantee Program!

Yes for the most part. But we reserve the right to refuse to price match with certain competitors, including unauthorized sellers or marketplaces, auction sites, or retailers with limited stock or clearance items. This insures we aren’t getting gamed by our own policy, we are a business Afterall we hope our customers understand!

Please Look at Dyota’s Price Matching Guarantee Program

Yes, we offer financing options through our partners. Contact our customer support team to learn more.


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